Privacy Policy

Introduction

KeySignal ("we," "us," or "our") provides a behavioral tenant screening platform for property managers and landlords. This Privacy Policy explains how we collect, use, disclose, and safeguard information from property managers who use our platform ("Customers") and rental applicants whose information is processed through our platform ("Applicants").

Information we collect

From property managers (Customers)

• Account information: company name, contact name, email address, phone number
• Property portfolio details: number of units, property addresses
• Billing and payment information
• Usage data: how you interact with the platform, features used, screening history
• Communications: support requests, feedback, and correspondence

From rental applicants (Applicants)

• Identity information: name, email address, phone number
• Rental history: previous addresses, landlord references, tenancy duration
• Financial behavior: income information, payment history patterns
• Questionnaire responses: behavioral assessment answers provided during the screening process
• Employment information: employer, position, length of employment

We do not collect information about race, religion, national origin, familial status, disability, sex, or other protected characteristics under fair housing laws.

Automatically collected information

• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies
• Log data: access times, pages viewed, referring URLs

How we use your information

• Provide and operate the tenant screening platform
• Generate behavioral screening reports and recommendations
• Process early access requests and communicate about our services
• Improve our algorithms, scoring models, and product features
• Ensure compliance with fair housing laws and regulations
• Maintain audit trails for regulatory and legal purposes
• Detect and prevent fraud, abuse, or security incidents
• Respond to support inquiries and provide customer service

How we share information

We do not sell personal information. We may share information in the following circumstances:

• With property managers: Applicant screening data is shared with the property manager who initiated the screening process
• Service providers: Third-party vendors who help us operate the platform (hosting, analytics, payment processing)
• Legal requirements: When required by law, subpoena, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With consent: When you have given explicit permission

Data retention

We retain Customer account data for the duration of the business relationship and for a reasonable period thereafter for legal and audit purposes. Applicant screening data is retained for up to three (3) years from the date of the screening to support compliance with fair housing record-keeping requirements. You may request earlier deletion subject to our legal obligations.

Data security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Adverse action: Applicants have the right to know the reasons for any adverse screening decision and to dispute inaccurate information

To exercise any of these rights, contact us at privacy@keysignal.com.

Children's privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@keysignal.com.